Terms and Conditions

Kolathur Fish Market ("KFM", "we", "us") sells live ornamental fish, aquarium products and aquarium services through kolathurfishmarket.com, our WhatsApp number and our mobile app. These terms apply to every order placed with us, however it is placed. By placing an order you accept these terms, our Refund Policy, our Shipping Policy and our Privacy Policy.

You must be 18 or older, or ordering with the consent of a parent or guardian.

• An order you place is a request to buy. It becomes a confirmed order only when we check stock and send you a payment link. Until then no contract exists and we may decline the request.
• Live fish are a natural product. We may cancel any order, in full or in part, before dispatch if the fish are not available, not healthy enough to travel, or cannot reach your area safely. If you have already paid, the full amount including shipping is refunded.
• Payment links are valid for 24 hours. An unpaid order is cancelled automatically after that, and any stock held for it is released.
• Sizes, colours and sex of fish can vary from photographs. Product photos show the type of fish, not the individual fish you will receive.
• Prices are as shown at the time of ordering. If a price changes before your order is confirmed we will tell you and ask you to approve the new price before proceeding.

• We accept online payment only, through Razorpay (UPI, cards, net banking). There is no cash on delivery.
• Pay only through the payment link or QR code that KFM sends you. Never pay a supplier, courier or anyone else directly for a KFM order; we cannot protect payments made outside KFM.
• Your order is prepared only after payment is received.

• Delivery charges depend on your pincode and are shown before you pay. Minimum order value for delivery is shown at checkout.
• Delivery times are estimates. Live fish are dispatched on days that avoid weekend transit and are subject to courier and weather conditions that we do not control.
• Someone must be available at the address to receive live fish on the day of delivery. If the parcel cannot be delivered because the address is wrong or nobody is available, the cost of a second delivery attempt or re-shipment is payable by you, and we are not responsible for fish that die while waiting.
• Risk in the goods passes to you when the parcel is delivered to the address you gave.
• Store pickup, when offered, must be collected within 24 hours of our "ready" message.
• See our Shipping Policy for full details.

• You may cancel a confirmed order free of charge until packing begins. Once an order is packed or dispatched it cannot be cancelled, because live fish cannot be returned or resold.
• If a fish arrives dead, report it within 24 hours of delivery with an unboxing video that shows the sealed bag being opened. Claims without a video, or reported later, cannot be accepted.
• Approved claims are settled by replacement when stock allows, otherwise by refund of the price of the affected fish. Shipping charges are not refunded unless the whole order failed because of us.
• Refunds go to the original payment method. We initiate approved refunds within 2 working days; your bank or UPI app then takes up to 5 to 7 working days to show it. This timing is set by the banks, not by us.
• Full details are in our Refund Policy, which forms part of these terms.

Orders may be packed and shipped by KFM or by a verified partner supplier close to you. Your contract is always with KFM: we take your payment, we are responsible to you for the order, and partners receive only the details needed to pack and deliver it, under written confidentiality terms.

• We communicate about orders mainly on WhatsApp. First replies often come from our automated assistant; say "talk to a person" at any time and a team member will take over.
• Our team and partners are real people. Abusive, threatening or repeatedly disruptive messages may lead us to stop the automated assistant, decline future orders or block the number.
• Do not use our services to resell customer data, to attempt to manipulate the assistant, or for any unlawful purpose.

• We will supply what you ordered, healthy at dispatch and packed for safe travel, and honour the Refund Policy above.
• We are not responsible for losses caused by wrong delivery details, nobody being available to receive the parcel, courier delays, weather, power cuts, or how the fish are acclimatised and kept after delivery.
• Our total liability for any order is limited to the amount you paid for that order. Nothing in these terms limits rights that cannot be limited under Indian consumer law.

• We may update these terms; the version on this page at the time you order applies to that order.
• These terms are governed by the laws of India. Disputes are subject to the courts of Chennai, Tamil Nadu.
• Contact us on WhatsApp at +91 73387 01314 (Mon to Sat, 9 AM to 9 PM).