Privacy Policy

This policy explains how Kolathur Fish Market, including the KFM Aquarium Care mobile app and kolathurfishmarket.com, collects, uses, and protects information. By using our services, you agree to this policy.

Information we collect

• Phone number and one-time-password verification details used to sign you in.
• Name, delivery address, order history, cart, payment status, and customer support messages.
• Fish or aquarium photos you choose to send for product enquiries or care assistance.
• Device and notification identifiers used to deliver order and service updates.
• Basic technical information needed for security, reliability, and fraud prevention.

How we use information

• To create and fulfil orders, arrange delivery, and provide customer support.
• To provide aquarium care guidance and respond to chat enquiries.
• To send service, order, payment, and account notifications.
• To protect customers, suppliers, and KFM from abuse, fraud, and security incidents.
• To improve our products and services using aggregated operational information.

Sharing and service providers

We share only the information required to provide the service with delivery partners, assigned suppliers, payment providers, hosting providers, notification services, and customer support technology. We do not sell personal information. Payment card and bank details are handled by the payment provider and are not stored by KFM.

Photos, camera, and notifications

Camera and photo access is optional and is used only when you choose to send an image. Notification permission is optional and helps us deliver order and support updates. You can change these permissions in your device settings.

Advertising and age-appropriate treatment

We use Google AdSense to show clearly labelled advertisements. Ad requests are marked for child-directed treatment because younger aquarium hobbyists may use the website. This disables personalised advertising and remarketing and applies Google's child-safety protections. Google may still use page context to select an ad. We block adult, dating, gambling-style, misleading financial, and other sensitive advertising categories.

Storage and security

Information is transmitted using encrypted connections. We retain order and transaction records as required for fulfilment, accounting, dispute handling, and applicable law. Other information is kept only while it is needed for the purposes described here.